I haven't received my order confirmation. What should I do?
If your order was processed successfully, you should receive a order confirmation shortly after the order was placed. If you haven't received it, please contact us via live chat or email.
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Orders
Can I cancel or make changes to my order?
We are unable to make any changes to an existing order. Please contact us immediately via Live Chat, phone or an email to [email protected]. It is only possible to cancel your order if it has not yet been packed and dispatched from our warehou
My order arrived with something faulty, missing or wrong. What happens now?
Even though all orders are processed with the utmost care, we are only human and mistakes happen sometimes. If your order is incomplete or has any other issues, please contact us via email with your order number and we will make sure the issue is sol
Exchanges
Konges Sløjd does not exchange items. If you wish to change your purchase to a different size, color or style, you need to return the product, and then place a new order on our webshop. Products must be returned in a good and undamaged condition and