What if my order is returned to sender?Updated 8 months ago

Occasionally orders are returned back to our warehouse. There are a few reasons this can happen. Please note, it is your responsibility to ensure your address is correct.

• The package has been held at the pick-up location and helt for the maximum days allowed, without being picked up.
• The package is damaged in transit.
• The address given is incorrect. Always double-check your address before placing an order.
• Nobody is available to accept the delivery after multiple attempts.
• Due to local and regional lockdowns, the shipping carrier’s ability to deliver packages is impacted in affected areas. 

If you wish to have the order resent, please contact our support team ASAP. 

The total amount refunded will be credited to your payment method that was used at the time of purchase (minus shipping and handling) once the package arrives at our warehouse and the item(s) are processed. Please allow 5-7 business days for your refund to process back into your bank account.