If your order shows as delivered but hasn’t been received, we would recommend taking these steps before reaching out to us:. If all of the above has been carried out and you have still not been able to retrieve your parcel, please get in touch with o

If your order shows as delivered but hasn&#x2019;t been received, we would recommend taking these steps before reaching out to us:<ul><li style="font-family: &quot;Times New Roman&quot;, Times, serif;">Checking your secure/safe locations around your address, such as porches, sheds, behind the gate/bin or anywhere that a delivery driver may have found access to.</li><li style="font-family: &quot;Times New Roman&quot;, Times, serif;">Checking with your nearest neighbour(s) who may have kindly accepted the parcel on your behalf.</li><li style="font-family: &quot;Times New Roman&quot;, Times, serif;">Checking at your local post office/pick up point by taking your ID and tracking number with you.</li></ul>If all of the above has been carried out and you have still not been able to retrieve your parcel, please get in touch with our support team so we can find a solution as soon as possible for you.You must contact us within 30 days of dispatch so that we can investigate any lost/stolen parcels with the courier service.

My order is showing as delivered, but I didn't receive it

Occasionally orders are returned back to our warehouse. There are a few reasons this can happen. Please note, it is your responsibility to ensure your address is correct. If you wish to have the order resent, please contact our support team ASAP. The

Occasionally orders are returned back to our warehouse. There are a few reasons this can happen. Please note, it is your responsibility to ensure your address is correct.<ul><li style="font-family: &quot;Times New Roman&quot;, Times, serif;">The package has been held at the pick-up location and helt for the maximum days allowed, without being picked up.</li><li style="font-family: &quot;Times New Roman&quot;, Times, serif;">The package is damaged in transit.</li><li style="font-family: &quot;Times New Roman&quot;, Times, serif;">The address given is incorrect. Always double-check your address before placing an order.</li><li style="font-family: &quot;Times New Roman&quot;, Times, serif;">Nobody is available to accept the delivery after multiple attempts.</li><li style="font-family: &quot;Times New Roman&quot;, Times, serif;">Due to local and regional lockdowns, the shipping carrier&#x2019;s ability to deliver packages is impacted in affected areas.&#xA0;</li></ul>If you wish to have the order resent, please contact our support team ASAP.&#xA0;The total amount refunded will be credited to your payment method that was used at the time of purchase (minus shipping and handling) once the package arrives at our warehouse and the item(s) are processed. Please allow 5-7 business days for your refund to process back into your bank account.

What if my order is returned to sender?

All orders from Konges Sløjd are shipped from Denmark. Any customs and import duties that are charged once the order reaches its destination country, must be paid by the recipient of the order. Konges Sløjd have no control over these charges and cann

All orders from Konges Sl&#xF8;jd are shipped from Denmark. Any customs and import duties that are charged once the order reaches its destination country, must be paid by the recipient of the order. Konges Sl&#xF8;jd have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You may want to contact your local customs office for further information.&#xA0;If you refuse to pay the customs fee and the parcel is returned to back to our warehouse, we will contact you regarding a re-shipment or refund.If you opt for the refund, a shipping and handling fee will be deducted from your refund.&#xA0;Note that we ship DDP to the following countries and that means no extra fees, customs or charges are added to your order:<ul><li style="font-family: &quot;Times New Roman&quot;, Times, serif;">United Kingdom</li><li style="font-family: &quot;Times New Roman&quot;, Times, serif;">Norway</li><li style="font-family: &quot;Times New Roman&quot;, Times, serif;">Switzerland</li></ul>

Customs & duties

Konges Sløjd does not offer tax returns on orders placed outside EU. The price paid by you does not include VAT. We are not able to provide any assistance in terms of tax related questions.

Konges Sl&#xF8;jd does not offer tax returns on orders placed outside EU. The price paid by you does not include VAT.We are not able to provide any assistance in terms of tax related questions.

Does Konges Sløjd offer tax returns?

Generally, we cannot yet provide spare parts for all our products. Please contact our customer service to request a certain spare part and they will do what they can to find a spare part for you.