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My order is showing as delivered, but I didn't receive itUpdated 10 months ago

If your order shows as delivered but hasn’t been received, we would recommend taking these steps before reaching out to us:

  • Checking your secure/safe locations around your address, such as porches, sheds, behind the gate/bin or anywhere that a delivery driver may have found access to.
  • Checking with your nearest neighbour(s) who may have kindly accepted the parcel on your behalf.
  • Checking at your local post office/pick up point by taking your ID and tracking number with you.

If all of the above has been carried out and you have still not been able to retrieve your parcel, please get in touch with our support team so we can find a solution as soon as possible for you.

You must contact us within 30 days of dispatch so that we can investigate any lost/stolen parcels with the courier service.

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