We offer a 30-day return policy starting from the day you receive your order. Please note that Konges Sløjd does not offer exchanges. 🍒 EU Returns (only available for shipments within the EU). You can purchase a return label for €14.95 via our retur

We offer a 30-day return policy starting from the day you receive your order. Please note that Konges Sl&#xF8;jd does not offer exchanges. &#x1F352;&#xA0;EU Returns (only available for shipments within the EU)You can purchase a return label for &#x20AC;14.95 via our return portal here:&#xA0;<a href="https://konges-slojd.webshipper.io/returns_public/6">PURCHASE A RETURN LABEL</a> &#x1F352;&#xA0;Non-EU ReturnsYou are responsible for arranging and paying for the return yourself. Please send your return to:Textile LogisticsAtt: Konges Sl&#xF8;jdTransportcenterAlle 4-107400HerningDenmarkNOTE: The package must be sent directly to our address and no parcel box or post office may be selected. For returns from the United Kingdom, please use EORI No. DK-36718714.&#xA0;If you wish to return an item,&#xA0;please note the following if you want to be sure to receive a full refund:&#x1F352;&#xA0;The item must&#xA0;be in its original packaging&#x1F352;&#xA0;The item&#xA0;must not show signs of wear, stains, damage or smell of external odors.&#x1F352;&#xA0;Clothing must&#xA0;have tags on it, otherwise we cannot sell the item to a new recipient&#x1F352;&#xA0;Items in boxes must be wrapped and labels must not be placed directly on the box, otherwise we cannot sell the item to a new recipient&#xA0; Have you received a gift from Kongessloejd.com?If you have received a gift from Kongessloejd.com that you wish to return, the money will be credited to the buyer&apos;s card. Unfortunately, we cannot transfer the money to another account number - if you want a refund, you must contact the gift giver. If you wish to return a product that was part of a bundle discount, the following applies:In general, these offers must be returned together. If you choose to &#x201C;split the offer&#x201D; and keep individual items from a multi-piece promotion, please be aware that the discount will be cancelled when your refund is processed. This means that you will pay the full price for the items you choose to keep. &#xA0;

Returns

We always check our products thoroughly before they are shipped, but unfortunately unforeseen issues or minor production faults can still occur. If you are unlucky enough to receive a defective item, please take photos of the damage/issue and create

We always check our products thoroughly before they are shipped, but unfortunately unforeseen issues or minor production faults can still occur. If you are unlucky enough to receive a defective item, please take photos of the damage/issue and create a claim as soon as possible using the link below.<a data-fr-linked="true" href="https://app.claimlane.com/c/kongessloejdcom">SUBMIT A CLAIM</a>&#xA0;When submitting your claim, simply enter your order number, describe the issue, and attach photos clearly showing the product and the defect. This helps us process your case as quickly as possible.This link only applies if you purchased the product on <a href="https://kongessloejd.com/" id="isPasted">https://kongessloejd.com/</a>If your Konges Sl&#xF8;jd product was purchased from another retailer, you will need to contact them directly regarding your claim.We aim to get back to you within 5 business days. &#x1F352; US Claim InquiriesIf you are located in the US, please note that claims cannot be submitted through this portal.Please reach out to our US Customer Service team via email <a href="mailto:webshop@kongessloejd.com" title="mailto:webshop@kongessloejd.com" style=" text-decoration: none;">webshopus@kongessloejd.com</a> and they will be happy to assist you with your claim.&#x1F352;

Claims

Need to contact the support team? 🍒
We respond to emails within 6 busness days due to high demand, at the moment. 

For B2B/retailer please use the following contact info 🙋‍♀️
b2b@kongessloejd.com

Got a PR request? Please write pr@kongessloejd.com

Opening hours for customer service:  

Monday 09:00 AM - 04:00 PM CET  
Tuesday 09:00 AM - 04:00 PM CET  
Wednesday 09:00 AM - 04:00 PM CET  
Thursday 09:00 AM - 04:00 PM CET  
Friday 09:00 AM - 3:30 PM CET

Claims & returns

Returns

Claims