We offer a 30-day return policy starting from the day you receive your order. Please note that Konges Sløjd does not offer exchanges. 🍒 EU Returns. You can purchase a return label for €14.95 via our return portal:. PURCHASE A RETURN LABEL. This opti

We offer a 30-day return policy starting from the day you receive your order. Please note that Konges Sl&#xF8;jd does not offer exchanges. &#x1F352;&#xA0;EU ReturnsYou can purchase a return label for &#x20AC;14.95 via our return portal:<a href="https://konges-slojd.webshipper.io/returns_public/6">PURCHASE A RETURN LABEL</a>This option is only available for shipments within the EU.If you prefer to arrange the return yourself, you are responsible for covering the return shipping costs.Please send your return to:Textile LogisticsAtt:
Konges Sl&#xF8;jdTransportcenter
Alle 4-107400
HerningDenmark &#x1F352;&#xA0;Non-EU ReturnsYou are responsible for arranging and paying for the return yourself. Please send your return to:Textile LogisticsAtt: Konges Sl&#xF8;jdTransportcenterAlle 4-107400HerningDenmarkNOTE: The package must be sent directly to our address and no parcel box or post office may be selected. For returns from the United Kingdom, please use EORI No. DK-36718714.&#xA0;If you wish to return an item,&#xA0;please note the following if you want to be sure to receive a full refund:&#x1F352;&#xA0;The item must&#xA0;be in its original packaging&#x1F352;&#xA0;The item&#xA0;must not show signs of wear, stains, damage or smell of external odors.&#x1F352;&#xA0;Clothing must&#xA0;have tags on it, otherwise we cannot sell the item to a new recipient&#x1F352;&#xA0;Items in boxes must be wrapped and labels must not be placed directly on the box, otherwise we cannot sell the item to a new recipient&#xA0; Have you received a gift from Kongessloejd.com?If you have received a gift from Kongessloejd.com that you wish to return, the money will be credited to the buyer&apos;s card. Unfortunately, we cannot transfer the money to another account number - if you want a refund, you must contact the gift giver. If you wish to return a product that was part of a bundle discount, the following applies:In general, these offers must be returned together. If you choose to &#x201C;split the offer&#x201D; and keep individual items from a multi-piece promotion, please be aware that the discount will be cancelled when your refund is processed. This means that you will pay the full price for the items you choose to keep. &#xA0;

Returns

If your product is damaged or defective, you can submit a claim using the link below:. SUBMIT A CLAIM. To help us assess your claim as quickly as possible, please include your order number, a brief description of the issue, and photos showing the pro

If your product is damaged or defective, you can submit a claim using the link below:&#xA0;&#xA0;<a data-fr-linked="true" href="https://app.claimlane.com/c/kongessloejdcom">SUBMIT A CLAIM</a>&#xA0;To help us assess your claim as quickly as possible, please include your order number, a brief description of the issue, and photos showing the product and the defect.This link is only valid for purchases made on www.kongessloejd.com. If you purchased your Konges Sl&#xF8;jd product from another retailer, please contact them directly regarding your claim.We aim to respond to all claims within 5 business days.&#xA0;

Claims

Need to contact the support team? 🍒
We respond to emails within 6 busness days due to high demand, at the moment. 

For B2B/retailer please use the following contact info 🙋‍♀️
b2b@kongessloejd.com

Got a PR request? Please write pr@kongessloejd.com

Opening hours for customer service:  

Monday 09:00 AM - 05:00 PM CET  
Tuesday 09:00 AM - 05:00 PM CET  
Wednesday 09:00 AM - 05:00 PM CET  
Thursday 09:00 AM - 05:00 PM CET  
Friday 09:00 AM - 16:00 PM CET

Claims & returns

Returns

Claims