If your purchase is damaged or defective, please make a claim via our claim-system: https://app.claimlane.com/c/kongessloejdcom. Provide your order number, a description of the damage and attach pictures showing the product and the defect so the clai

If your purchase is damaged or defective, please make a claim via our claim-system: <a data-fr-linked="true" href="https://app.claimlane.com/c/kongessloejdcom">https://app.claimlane.com/c/kongessloejdcom</a> &#xA0;Provide your order number, a description of the damage and attach pictures showing the product and the defect so the claim case can be assessed.&#xA0;This link is only valid if you purchased the product on <a data-fr-linked="true" href="//www.kongessloejd.com">www.kongessloejd.com</a>. If you purchased your Konges Sl&#xF8;jd product somewhere else, you need to contact them with the claim.We strive to reply to your claim within 5 business days.&#xA0;

Claims

Returning packages from Kongessloejd.com. We offer a 30-day return policy starting from the date you receive the product. Please note that Konges Sløjd does not exchange items. Return to warehouse: You must pay the cost of the return yourself; the pa

Returning packages from Kongessloejd.comWe offer a 30-day return policy starting from the date you receive the product. Please note that Konges Sl&#xF8;jd does not exchange items.&#xA0;&#xA0;Return to warehouse:&#xA0;You must pay the cost of the return yourself; the package must be sent to the following address:Att: Konges Sl&#xF8;jdTextile Logistics Denmark A/SHi Park 441c7400 HerningDanmark&#xA0;NOTE:&#xA0;The package must be sent directly to our address and no parcel box or post office may be selected.&#xA0;For returns coming from the United Kingdom: EORI No. DK-36718714&#xA0;Have you received a gift from Kongessloejd.com?If you have received a gift from Kongessloejd.com that you wish to return, the money will be credited to the buyer&apos;s card. Unfortunately, we cannot transfer the money to another account number - if you want a refund, you must contact the gift giver.&#xA0;If you wish to return an item,&#xA0;please note the following if you want to be sure to receive a full refund:&#x1F352;&#xA0;The item must be in its original packaging&#x1F352;&#xA0;The item&#xA0;must not show signs of wear, stains, damage or smell of external odors.&#x1F352;&#xA0;Clothing must have tags on it, otherwise we cannot sell the item to a new recipient&#x1F352;&#xA0;Items in boxes must be wrapped and labels must not be placed directly on the box, otherwise we cannot sell the item to a new recipient&#xA0;Returning item(s) from an order with a free gift:If your returned items make your order total fall below the qualifying amount for the free gift, you will need to return the free gift. If the free gift is not returned with the order, the original price of the gift will be deducted form your refund.Returning item(s) from a 3 for 2 offer:Generally, these offers must be returned together. If you choose to &quot;split the offer&quot; and thereby keep individual items from the multi-piece offer, please note that the discount will be cancelled when your money is refunded. This means that you pay full price for the item(s) you keep.

Returns

Need to contact the support team? 🍒
We respond to emails within 6 busness days due to high demand, at the moment. 

For B2B/retailer please use the following contact info 🙋‍♀️
b2b@kongessloejd.com

Got a PR request? Please write pr@kongessloejd.com

Opening hours for customer service:  

Monday 08:30 AM - 05:00 PM CET  
Tuesday 08:30 AM - 05:00 PM CET  
Wednesday 08:30 AM - 05:00 PM CET  
Thursday 08:30 AM - 05:00 PM CET  
Friday 08:30 AM - 03:00 PM CET

Claims & returns

Claims

Returns