ReturnsUpdated 3 days ago
We offer a 30-day return policy starting from the day you receive your order. Please note that Konges Sløjd does not offer exchanges.
🍒 EU Returns
You can purchase a return label for €14.95 via our return portal:
This option is only available for shipments within the EU.
If you prefer to arrange the return yourself, you are responsible for covering the return shipping costs.
Please send your return to:
Textile Logistics
Att: Konges Sløjd
Transportcenter Alle 4-10
7400 Herning
Denmark
You are responsible for arranging and paying for the return yourself. Please send your return to:
Textile Logistics
Att: Konges Sløjd
TransportcenterAlle 4-10
7400Herning
Denmark
NOTE: The package must be sent directly to our address and no parcel box or post office may be selected. For returns from the United Kingdom, please use EORI No. DK-36718714.
If you wish to return an item, please note the following if you want to be sure to receive a full refund:
🍒 The item must be in its original packaging
🍒 The item must not show signs of wear, stains, damage or smell of external odors.
🍒 Clothing must have tags on it, otherwise we cannot sell the item to a new recipient
🍒 Items in boxes must be wrapped and labels must not be placed directly on the box, otherwise we cannot sell the item to a new recipient
Have you received a gift from Kongessloejd.com?
If you have received a gift from Kongessloejd.com that you wish to return, the money will be credited to the buyer's card. Unfortunately, we cannot transfer the money to another account number - if you want a refund, you must contact the gift giver.
If you wish to return a product that was part of a bundle discount, the following applies:
In general, these offers must be returned together. If you choose to “split the offer” and keep individual items from a multi-piece promotion, please be aware that the discount will be cancelled when your refund is processed. This means that you will pay the full price for the items you choose to keep.