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ReturnsUpdated 13 hours ago

Returning packages from Kongessloejd.com

We offer a 30-day return policy starting from the date you receive the product. Please note that Konges Sløjd does not exchange items. 


EU Returns

  • You can purchase a return label for €14.95 via our return portal Here
  • This option is only available for shipments within the EU.
  • If you prefer to arrange the return yourself, you must pay the cost of return shipping.
  • Send the package to:

Textile Logistics
Transportcenter Alle 4-10
7400 Herning
Denmark

 

Non-EU Returns

  • You must arrange and pay for the return shipping yourself.
  • Send the package to:

Textile Logistics
Transportcenter Alle 4-10
7400 Herning
Denmark

  • NOTE: The package must be sent directly to our address and no parcel box or post office may be selected. For returns from the United Kingdom, please use EORI No. DK-36718714.



Have you received a gift from Kongessloejd.com?

If you have received a gift from Kongessloejd.com that you wish to return, the money will be credited to the buyer's card. Unfortunately, we cannot transfer the money to another account number - if you want a refund, you must contact the gift giver.

 

If you wish to return an item, please note the following if you want to be sure to receive a full refund:

🍒 The item must be in its original packaging

🍒 The item must not show signs of wear, stains, damage or smell of external odors.

🍒 Clothing must have tags on it, otherwise we cannot sell the item to a new recipient

🍒 Items in boxes must be wrapped and labels must not be placed directly on the box, otherwise we cannot sell the item to a new recipient

 



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