Ordering & delivery

Opening hours for customer service:  

Monday 09:00 AM - 05:00 PM CET  
Tuesday 09:00 AM - 05:00 PM CET  
Wednesday 09:00 AM - 05:00 PM CET  
Thursday 09:00 AM - 05:00 PM CET  
Friday 09:00 AM - 16:00 PM CET

Konges Sløjd.com

Christmas 2026

I haven't received my order confirmation. What should I do?

My order arrived with something faulty, missing or wrong. What happens now?

Exchanges

What if my order is returned to sender?

Can I change my order?

Orders

United Kingdom

Where do we ship to?

Claims

UK returns

EU returns

Non-EU returns

USA Returns

Returns & Claims

Customs & duties

Does Konges Sløjd offer tax returns?

Can I buy spare parts for my Konges Sløjd products?

My order is showing as delivered, but I didn't receive it

Care Guide: How to Wash and Take Care of Your Product

How do I use the swim vest?

How do I fold my beach tent?

How do I straighten out my beach tent?

How do I open my travel suitcase?

How do I make my activity blanket stand right?

When will you be restocking?

How often do you release new products?

Products & help to products

Thermo, welly & brume boots

Swim shoes

Lapinou, minou, chaton, chou & minnie coeur

Stormy boots

Sable sandal

Sun sandal

Sizing & size guides

How should I wash my kapok duvet?

How should I wash my baby nest?

How do I care for my product?

Organic cotton

Recycled polyester

Bionic-finish® eco

Rainwear

Responsible down standard (rds)

Thermolite®ecomade all season technology

GOTS - global organic textile standard

FSC – forest stewardship council

Oeko-tex®standard 100

amfori bsci

un global compact

Materials & certifications

Product Safety & Standards

Product safety & international requirements